What's New?
intelligentCampaigns™
Message Pad's technology division, mplSystems, has
developed a tool designed to help you maximise sales and
marketing campaign activity in your own business. iCampaigns
allows inbound and outbound telephone, email
and web activity to take place in just one easy to use desktop
application. And when your team are busy on calls and emails,
overflow work can be sent seamlessly to your Message Pad contact
centre where agents can use the very same application.
Download the datasheet...
Internet Enquiry Management
As more companies view investment
in their websites, on-line ordering facilities and internet
advertising as a key sales strategy, the ability to react
quickly to anyone new visiting your site is critical to
maximising leads and sales. Message Pad can help all
businesses do this, freeing up your expert sales staff to
maximise their selling time.
More...
For efficient customer contact, e-mail
communication needs to be tracked and managed to closure and seen
in context with other forms of communication. Message Pad's
ERMS enables you to do all this, providing in depth management
information on any aspect of your customers' communication with
you.
More...
intelligentContact,
Message Pad's market leading call centre application, is now
fully integrated with Microsoft CRM, creating the next
generation contact centre solution. The intelligentContact/Microsoft
CRM integration dramatically improves customer satisfaction by
uniting sales and service interactions across all media
channels.
Read the press
release....
Download the datasheet..
Making the most of your
website and improving customer service quality are important to
all businesses. To help you do this, Message Pad has developed
a facility which will encourage your customers to visit the
self-service areas of your website and provide them with live
assistance whenever they need it. Message Pad’s Call Me
live customer service option on your website will build
relationships, provide information, educate and rapidly answer
questions about the products and services you offer.
More....
Message Pad has commissioned an independent White Paper from
ContactBabel, the contact centre industry experts who provide
research, analysis and business recommendations to CRM and
contact centre services providers. The White Paper
"Keeping it Simple: Improving Agent Efficiencies and
Cutting Unnecessary Costs" is now available here.
Download here....
Message Pad has grown up understanding that quality is important. We have used call recording as a quality monitoring tool on our clients' behalf for years. We are now pleased to extend the facility to our clients, enabling them to make their own reviews or to retain all calls for archival purposes.
More....
intelligent Receipts
Message
Pad’s clients put quality of customer service at the heart of
their business; Message Pad understands this and so develops
services and products which it knows will be of immense value to
clients and their customers. intelligent
Receipts is the latest innovative
solution designed to keep you in touch.
More....
CONTACT US
For more information about all our new products, our hosted and outsourced
services please
contact us.
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