Social Housing Helpdesks

The quality of service provided to tenants by Registered Social Landlords is critical from both a regulatory and socially responsible context. Message Pad can help you deliver both a high  quality service and improve operational efficiency through a combination of  outsourced processes, flexible technology and intelligent management information. 

• Outsource all or part of your customer services to Message Pad
• Or install intelligentContact for you to run your own customer service centre.

Message Pad has used over a decade’s experience in providing help desk support to create solutions designed to provide a cost effective helpdesk service for both tenants and landlords.   These customisable process-centric solutions are available as a “hosted” helpdesk application delivered to your staff in your premises, an outsourced service through staff in a Message Pad centre or as a cost effective unique combination of both options which amongst other things ensures an “always on” disaster recovery solution at no additional cost.

Key Features & Benefits

• Scaleable to meet fluctuating demands

• Digital call recordings in case of query/dispute resolution

• Flexible, real-time management information in a range of formats.

Read the Lewisham Homesearch case study for more details.