Retail and Mail Order Services
Retailing is no longer a
single channel activity; to be successful in today’s competitive
environment requires the strategic use of a blend of multi-media channels
as well as a high street presence. Message Pad's services and
technology can manage your customers' queries, no matter what
channel they prefer to use, and will ensure that most often
neglected method - the telephone - always offers the highest
quality customer service.
Outsource your customer service and order
lines
Message Pad has over a decade of experience
in providing product ordering and customer service solutions for
diverse retail operations. Our network of secure,
multi-media contact centres can ensure a fast and efficient
response to your seasonal campaigns, special offers, on-going
customer service and even unforeseen product re-call
requirements.
Current retail support services include:
 “Boots
plc works with Message Pad to maintain our high levels of
customer service. Message Pad is flexible and proactive enough
to respond to our seasonal peaks and promotional activity
quickly and effectively, helping us to meet campaign targets and
maximise sales.”
Graham Hardy, Head of Central Customer Care
- Boots
Our network is uniquely scalable and agents
can be brought quickly on-line to handle peaks in call volume,
day-to-day overflow and out-of-hours calls. Our agents can
work on specific campaigns and products in dedicated, specially
trained teams whilst our multi-media capabilities mean we can
handle email, web and SMS contact, keeping you in touch with
your customers whatever their preferred method of communication.
- Bureau and dedicated agents available 24/7
- Capture more sales enquiries, quickly and cost effectively
- Reduce the impact on your staff's time
- Absorb seasonal fluctuations in demand with
scalable resources
- Web Services available
- Comprehensive audit reporting and digital call recording
as standard
- Integral Business Continuity resources at your disposal
for unexpected disruptions to you business at no additional
cost
- Flexible charging structure - we will beat any UK
outsourcer on cost.
 Read the Northern Tool case study.
Read the Staples technology case study for details on how
our technology can be used in your own sales/customer service
centre.
CONTACT US
For more information about all our hosted and outsourced
services please
contact us.
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