Retail and Mail Order Services
Retailing is no longer a
single channel activity; to be successful in today’s competitive
environment requires the strategic use of a blend of multi-media channels
as well as a high street presence. Message Pad's services and
technology can manage your customers' queries, no matter what
channel they prefer to use, and will ensure that most often
neglected method - the telephone - always offers the highest
quality customer service.
Message Pad has used a decade of experience in providing contact
management solutions to create a range of services designed to
meet the needs of multi-store groups, niche catalogues,
high volume short-run special offers and on-going customer
services amongst other requirements. These customisable solutions
are available as a “hosted” helpdesk application delivered to your
staff in your premises, an outsourced service through staff in a
Message Pad centre or as a cost effective unique combination of
both options which, amongst other things, ensures an “always on”
disaster recovery solution at no additional cost.
Key Benefits
- Cost effective and efficient contact resolution
- Connect with your customer 24/7
- Flexible, scaleable deployment options
- Management information by product, service, department,
campaign, season etc.
Read the Staples technology case study for details on how
iContact can be used to streamline your helpdesk.
Learn more about outsourcing options in the
Northern Tool case study.
CONTACT US
For more information about all our hosted and outsourced
services please
contact us.
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