Retail and Mail Order Services

Retailing is no longer a single channel activity; to be successful in today’s competitive environment requires the strategic use of a blend of multi-media channels as well as a high street presence. Message Pad's services and technology can manage your customers' queries, no matter what channel they prefer to use, and will ensure that most often neglected method - the telephone - always offers the highest quality customer service.  

Message Pad has used a decade of experience in providing contact management solutions to create a range of services designed to meet the needs of  multi-store groups, niche catalogues, high volume short-run special offers  and on-going customer services amongst other requirements.  These customisable solutions are available as a “hosted” helpdesk application delivered to your staff in your premises, an outsourced service through staff in a Message Pad centre or as a cost effective unique combination of both options which, amongst other things, ensures an “always on” disaster recovery solution at no additional cost.

Key Benefits

  • Cost effective and efficient contact resolution
  • Connect with your customer 24/7
  • Flexible, scaleable deployment options
  • Management information by product, service, department, campaign, season etc.

Read the Staples technology case study for details on how iContact can be used to streamline your helpdesk.

Learn more about outsourcing options in the Northern Tool case study.

 

CONTACT US

For more information about all our hosted and outsourced services please contact us.