Professional Services

Message Pad provides a range of reception services to assist with the management of inbound calls on behalf of professional practices and large corporate companies, such as solicitors, chartered surveyors, medical practitioners, accountants and financial services providers.

• Outsource your reception service to Message Pad
• Or install intelligentContact™ within own client service facility or department.

Whatever the business sector, Message Pad can provide clients with a sophisticated reception, call handling service and staff contact hub in one solution. Message Pad’s data search facility can locate members of staff, their contact details and initiate emergency procedures for on-call staff at lightening speed based on very flexible search criteria.

We tailor a reception service for each client which can include: individual instructions for each staff member; screening and patch through of important callers to specific members of staff to any of their contact numbers; basic message taking with message notification via the individual’s preferred method, including web services.  Crisis management communication procedures can also be incorporated into the service.

Learn more from the Cheshire, Warrington & Halton Information Consortium (CWHIC) case study.

CONTACT US

For more information about all our hosted and outsourced services please contact us.