Professional Services

Message Pad provides a range of services to assist with the management of inbound calls on behalf of professional practices and large corporate companies, such as solicitors, chartered surveyors, medical practitioners, accountants and financial services providers.

Whatever the profession, Message Pad provides all clients with a sophisticated contact handling service with the capability to scale up and down as demand, campaigns or individual staff requirements dictate. 

Outsource your call handling

Whether your requirement is for a comprehensive reception service, tailored for each member of staff or specific department, or for a media response service, handling contact generated by publicity, campaigns or topical news, or for an out-of-hours emergency and on-call staff line, we build each client's service to mirror your own business processes. 

Our services can include:

  • Advertising/promotional campaign response handling

  • Third party contractor calls, mobile workforce requirements, skills- and location-based rotas

  • Time-of-day rules for call handling, staff and service availability

  • Crisis management communication procedures

  • Integration with your own back office systems e.g. order systems, CRM databases, diaries and scheduling.

No matter how simple or complex a service you need from us, we create a single, bespoke call handling screen on which our agents work; it will manage all your inbound contact (including calls, emails, SMS and web services), any subsequent outbound activity, reminders and reporting and as everything is automated, the chance for human error is minimal.   

Features & Benefits

  • Live call handling 24/7; your clients can always reach you when they need you

  • Flexible and scalable services; we can absorb sudden, unplanned increases in your call traffic with our pool of 100+ professional call handlers

  • Never miss another urgent call or new business enquiry; we can prioritise certain call types and route different enquiries to specific departments/personnel

  • Email and SMS handling; we can incorporate multi-media contact methods alongside your call handling

  • Digital call recording; all calls are recorded as standard and can be retrieved to assist with query resolution

  • Comprehensive reporting; any aspect of your service can be reported on to provide you with vital business intelligence, including call volumes, enquiry type, outcomes etc

  • Integral Business Continuity; in case of unforeseen disruption to your business, staff sickness etc Message Pad can continue handling all your calls

  • Pay per use charging; use us as and when you need to and only pay for what you use

  • Low service set-up costs.

 

Read more about some of our customers and what we do for them.  

 

 

CONTACT US

For more information about all our hosted and outsourced services please contact us.