The Hosted Option

Should you decide as part of your longer term strategy that, in addition, or as an alternative, to outsourcing you need to update your own contact centre's infrastructure, you should consider a technology application from technology division, mplSystems.

intelligentContact™ technology is now in use at organisations around  the world. As well as providing technology for use on your premises, mplSystems also offers “hosted” applications delivered over the internet on a pay-as-you-use basis that gives your staff access to state of the art functionality.

As this option also gives you access to the same network as Message Pad, you can still take advantge of our seamless overflow, out of hours or disaster recovery outsourced solutions. Most of our UK technology clients find this approach to be particularly economical and highly effective in ensuring the best possible service for their own customers.

CONTACT US

For more information about all our hosted and outsourced services please contact us.