Outsourced Applications

Key Benefits

• Improve Customer Service
  Today’s customers are extremely demanding and most of all they object to waiting for a response. Message Pad’s outsourced service safeguards your brand and provides the kind of responsiveness that is the cornerstone of the customer retention process and, therefore, a source of revenue and profit.

• Reduce costs
  Housing, recruiting, training and managing customer service staff in premises that need maintenance, technology support and upgrades can impact on an organisation’s bottom line. And getting staffing levels right is a constant problem; too few and service suffers, too many and costs spiral out of control. Outsourcing reduces these areas of expense and hassle.

• Work with great people
  Message Pad has an enviable staff retention record and we work hard to constantly improve our recruitment, training and on-the-job motivation. Our Investor In People accreditation is just the tip of the iceberg in terms of ensuring we maintain a supportive culture where all staff share and understand our vision and mission.

• Stay focused on your strengths
  Outsourcing helps you focus on other areas of your business whether it’s producing the right product or developing your services. Letting Message Pad manage your customer contact enables you to pursue your business ambitions knowing that customer service can continue to scale to reflect your success.

• Key metrics at your finger tips
  Message Pad has solved the problem of access to the key statistics you need when running a customer service centre. All too often, the data you need resides in different data sets and combining them in an understandable way can be a nightmare. Message Pad technology collects every scrap of information from each call, and any subsequent actions that relate to it, and can automatically report on any facet you require whenever you need it.

• Take advantage of cutting edge technology
  When you outsource to Message Pad, the capabilities of our feature rich technology is available to you.  We ensure an efficient and cost effective customer service by using knowledge management, workflow, scheduling and integrated multi-media communications in an intuitive fashion to give your callers a great experience.

CONTACT US

For more information about all our hosted and outsourced services please contact us.