Technology

intelligent Contact ™

intelligentContact™ from mplSystems (Message Pad's technology division) combines rich multi-media contact handling and an enterprise class suite of customisable applications designed with the knowledge derived from over a decade’s experience of call handling.

Key features

• Quick to configure business-specific processes

• Hundreds of template applications

• Complete contact centre & mobile field force solution

• Full multimedia with intelligent routing

• Blended inbound, outbound and scheduled calling

• Event driven workflow

• Integrated voice recording and IVR

• Business reports design and delivery

• OnPremise, OnDemand or hybrid deployments

• Integration through enterprise mash-up technology

Incorporating all the ingredients of traditional contact centre solutions e.g. ACD, CTI, IVR, scripting package, database, messaging, workflow, scheduling, reporting and business application, a one-stop-shop iContact solution will be cost effective from 4 to 4000 seats.  iContact has been designed around the Microsoft Windows .NET platform using popular standards such as XML, HTML and SQL.

CONTACT US

For more information about our technology solutions please contact us.