Financial Services

For many financial services companies, running their customer service centres is the most difficult part of their business.  Yet a prompt and professional response is critical to the image of their brand.  The dilemma is how to always achieve the desired service standards at optimum cost; Message Pad has a range of services, and technology solutions, to help you meet your targets and provide a first rate service to your customers.

• Outsource your service centre to Message Pad.
• Or use Message Pad's intelligentContact™ technology to streamline your in-house customer service centre.

Message Pad has used a decade of experience in providing customer service support to the financial services community and has created a toolkit within our contact management solution specifically designed for the sector. This customisable process-centric solution is available as a “hosted” contact centre application delivered to your staff in your premises; an outsourced service through staff in a Message Pad centre or as a cost effective unique combination of both options which, amongst other things, ensures an “always on” disaster recovery solution at no additional cost. The solution does not have size constraints and can be delivered to as few as 6 seats. 

Key Features & Benefits

• Cost effective services and bespoke solutions
• Productivity improvements via better use of resources
• Unrivalled management information
• Integral disaster recovery facilities.

Read the Norwich Union (Aviva) case study from Microsoft to learn more about iContact in use.

CONTACT US

For more information about all our hosted and outsourced services please contact us.