Facilities Management Support

Excellent Facilities Management provision means offering your customers the highest levels of  service and satisfaction.  You need the people in place, at the right time, to respond when they are needed.  Message Pad has over a decade of experience working with FM service providers of all sizes and in all industry sectors, giving us the knowledge and insight to be able to offer comprehensive contact centre services that meet even the most complex of requirements. 

Outsource your service desk

Message Pad can handle either all your service and call-out requests or we can just take overflow and/or out-of-hours calls.  At the same time, our multi-media capabilities mean we can handle your email, web contact and SMS, delivering detailed information via Web Services to your engineers' mobile devices and, critically, meaning we can provide extra support and 'monitoring' for your lone workers.

• Bureau and dedicated agents available 24/7
• No need to recruit, train, manage and motivate your own staff
• Absorb seasonal, weekly and contractual fluctuations in demand with our scalable resources
• Mobile Workforce technology developed in line with Windows Mobile 6.5 available as stand-alone solution or as part of a complete outsourced facility
• Comprehensive audit reporting and digital call recording as standard
• Integral Business Continuity resources at your disposal for unexpected disruptions to your business at no additional cost
• Flexible charging structure - we will beat any UK outsourcer on cost.

Industry experience & bespoke solutions

Message Pad FM clients come from a range of sectors; local authorities, housing assocations, engineering, IT, transport and construction. Each client's business processes are carefully mapped to ensure their Message Pad service is incorporated as quickly and smoothly as possible.  We work with the client's third party contractors, mobile workforce, skills- and location-based rotas, time-of-day rules and frequently their own back office systems to create one agent desktop from which all inbound contact and subsequent outbound activities are managed.

Read the John Laing Integrated Services case study

Read the Almex case study

Read the Almex/First Group case study

Read about our Lone Worker support services