Facilities Management Helpdesks
For many FM companies, running the helpdesk is the most difficult part of their business;
Message Pad has solutions to help you provide a prompt and
professional response at all times.
Message Pad has used a decade of experience in providing help desk support to create a tool kit within
iContact for our FM clients, This customisable process centric solution is available as a “hosted” helpdesk application delivered to your staff in your premises; an outsourced service through staff in a Message Pad centre or as a cost effective unique combination of both options which amongst other things ensures an “always on” disaster recovery solution at no additional cost.
Key Features & Benefits
- Flexible solutions to meet you and your clients
contractual needs
- Multi-media contact with your field force
- Reduced costs through better use of resources
- Real-time management information for SLA monitoring
- Integral business continuity provision.
Read the John Laing Integrated Services case study.
CONTACT US
For more information about all our hosted and outsourced
services please
contact us.
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