Facilities Management Helpdesks

For many FM companies, running the helpdesk is the most difficult part of their business; Message Pad has solutions to help you provide a prompt and professional response at all times.

• Outsource your helpdesk to Message Pad.
• Or, utilise Message Pad's intelligentContact™ technology in your own helpdesk.

Message Pad has used a decade of experience in providing help desk support to create a tool kit within iContact for our FM clients, This customisable process centric solution is available as a “hosted” helpdesk application delivered to your staff in your premises; an outsourced service through staff in a Message Pad centre or as a cost effective unique combination of both options which amongst other things ensures an “always on” disaster recovery solution at no additional cost.

Key Features & Benefits

• Flexible solutions to meet you and your clients contractual needs
• Multi-media contact with your field force
• Reduced costs through better use of resources
• Real-time management information for SLA monitoring
• Integral business continuity provision.

Read the John Laing Integrated Services case study.