Building Societies

For years, Building Societies have held the trust and loyalty of their members based on their mutual status, regional and often industrial heritage. In an increasingly competitive environment, Societies know they need to continue differentiating themselves through excellent customer service and innovative products.  Message Pad's contact centre services allows your Society to always offer the very best in customer care and gives you expert support as you launch new products.

Outsource your service desk

Message Pad has used a decade of experience in providing customer service solutions designed specifically for our Building Society clients. Our network of secure, multi-media contact centres are uniquely scalable and agents can be brought quickly on-line to handle peaks in call volume generated by your campaigns and 'best buy' products.

Message Pad can handle all your customer service and product enquiry calls, we can just take overflow and/or out-of-hours calls or we can work on specific campaigns and products.  At the same time, our multi-media capabilities mean we can handle your email, web and SMS contact, delivering detailed information to your head office or branch network via your preferred channel.

  • Bureau and dedicated agents available 24/7
  • Capture more enquiries, quickly and cost effectively
  • Reduce the impact on your operational staff's time
  • Absorb seasonal fluctuations in demand with our scalable resources
  • Web Services
  • Comprehensive audit reporting and digital call recording as standard
  • Integral Business Continuity resources at your disposal for unexpected disruptions to you business at no additional cost
  • Flexible charging structure - we will beat any UK outsourcer on cost.

In this challenging economic environment, Message Pad's outsourced services provides a low risk, flexible way of ensuring fast, accurate customer service whilst achieving substantial cost savings and a rapid return on investment.

Key Features & Benefits

  • Cost effective services and bespoke solutions
  • Productivity improvements via better use of resources
  • Unrivalled management information
  • Integral disaster recovery facilities.

Read the Saffron Building Society case study for a unique 'best of both worlds' outsourcing and technology solution.

 

CONTACT US

For more information about all our hosted and outsourced services please contact us.